Credit Card Company Voice Activated, Automated Operator: Thank you for calling XXXX fraud prevention we will need to ask you a few questions to confirm your identity. Are you ready? Ok. Please state your account number clearly
Me: States account number clearly
Automated Operator: Thank you. Please state the expiration date, month first, then year, like this “Oh Five One Seven” if you mean “May 2017”
Me: States expiration date
Automated Operator: Thank you. Please state the card ID number as it appears on the back of your card. This should be a three digit number
Me: States CID number
Automated Operator: Thank you. If you are Robert Bierman, please say “Yes, I am Robert Bierman”
Me: “Yes, I am Robert Bierman
Automated Operator: Thank you, Robert Bierman. Please state your zip code.
Me: States zip code
Automated Operator: Thank you. Confirmed. One moment please. [automated man voice recording] Avoid identity theft! XXX Cards reminds you to keep your card details confidential and your card with you at all times.
— Um. so for example, I shouldn’t be verbalizing all of this information out loud on the phone? —